The MedSource Philosophy

MedSource clients are a step ahead of the rest...they understand and find value in a shared philosophy that “customer service shouldn’t stop after a sale is completed”.

Customer service should continue on for the life of that equipment! Whether it’s arranging a loaner during annual maintenance or some technical advice during setup.

Life is busy, and we just keep trying to fit more and more into each day. Medsource takes its lead from client feedback, listening to, designing, and installing components on our equipment to increase patient and operator safety, whilst reducing human error.

Education & Support our team is passionate about equipment safety and maintenance education. Our Equipment Servicing guide is available on this site, it’s a “How to: for keeping on top of your maintenance and is just another way MedSource provides support to clients.

Just as you are experts in animal care, MedSource are expert problem solvers!Your time is best spent doing what you do best, not arranging repairs or replacements for broken down equipment. Medsource are dedicated to getting you back up and running with little or no disturbance to your surgery schedule.

Full workup...before any of the equipment Featured on our website or in our catalogue makes it to these pages, our biomedical technicians provide a full work up on the product; we dismantle, function, safety test and check its calibration, we review, price up parts and set maintenance schedules in accordance with manufactures recommendations.

This ensures you receive a piece of equipment that you can rely on, have confidence in to give you accurate readings and provide optimum safety to your staff and patients.

Rest assured your buying quality...When you purchase equipment from MedSource. You are adding another valuable asset to your team. We test to the guidelines set by manufacturers and the below regulations, acts and standards.

  • AS/NZ 3760In-service safety inspection and testing of electrical equipment and RCDs.
  • AS/NZ 3551Management program for medical equipment”
  • AS/NZ 5762In Service Safety Inspection and testing - Repaired Electrical Equipment
  • AS/NZ 4187Cleaning, disinfecting and sterilizing reusable medical and surgical instruments and equipment
  • AS/NZ 4815 Office-based health care facilities, reprocessing of medical and surgical instruments and equipment
  • Electrical Safety Regulations 2010
  • Health and Safety at Work Act 2015
  • Hazardous Substances and New Organisms Act 2017
  • Gas Act 1992
  • WorkSafe New Zealand Act 2013
  • Medicines Act 1981
  • Animal Welfare Act 1999

Our Biomedical Technicians have over 30 years combined experience. We are extremely passionate about equipment safety and quality, we believe its as important as ever to ensure, your team can trust their equipment to make your diagnosis with.

Feel free to contact us any time we are here to help; Our friendly team strives to keep a personal approach to customer service.

Our Team, is looking forward to hearing from you soon….